Areas of my expertise
Customer Support Management
Product Management
Project Management
Customer Experience Management
Strategic Partnership & Consulting
Executive Leadership
Projects
Gap analysis of Pasha Bank’s service model
Delivered a comprehensive analysis of 8 key organizational processes related to Customer Experience, segmented into AS-IS, TO-BE, and an Action Plan.
Yandex plus
By partnering with Yandex, we have launched Yandex Plus in the Azerbaijan market.
2 New CRM systems
There was a demand to change CRM systems; requirements were being written down, and all the steps of the project continued
Bss transformation
As one part of the BSS transformation, there was a demand to prune old tariffs. This included many steps, starting from feasibility to migrating customers.
Services
Consulting
Partnership
Education and Certification
Stanford University School of Engineering
Digital Transformation Program
The program focuses on teaching practical knowledge about cutting-edge technologies, digital strategies, and organizational change management.
Six Sigma Black Belt
The Six Sigma Black Belt program focuses on providing practical knowledge and expertise in advanced process improvement methodologies, data-driven decision-making, and leadership skills.
The Certified Scrum Product Owner
The certification program is designed to provide participants with practical knowledge and skills in agile product management, collaboration, and maximizing the value delivered to customers.